Privacy Policy
Privacy Policy
Glitchfy Privacy Policy
Effective Date: 2024-08-01
1. Introduction
Welcome to Glitchfy. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, software, and services, including our SaaS products such as Buglytics.
If you have any questions about this policy, please contact us at: 📧 [email protected]
2. Information We Collect
We collect information that you voluntarily provide to us and information that is automatically collected when you use our services.
a) Personal Information You Provide
This may include:
Full name
Email address
Phone number
Business or company name
Billing address
Login credentials
Support communications
b) Payment Information
When you purchase our services, payments are processed securely through third-party payment providers such as PayHere, Stripe, or PayPal. We do not store or process your credit or debit card details on our own servers.
We may store:
Payment status
Subscription plan
Billing history
Transaction reference IDs
c) Product & Technical Data
When you use products like Buglytics, we may collect:
Application error logs
Crash reports
Performance metrics
Device type, OS, and version
IP address
Usage and interaction data
This data is used only to provide analytics, monitoring, and debugging services.
3. How We Use Your Information
We use your information to:
Provide, operate, and maintain our services
Create and manage your account
Process subscriptions and payments
Deliver crash reports, analytics, and system insights
Send service updates, billing notices, and important alerts
Provide customer and technical support
Improve product performance and security
Prevent fraud and abuse
Comply with legal obligations
4. Sharing of Information
We do not sell or rent your personal data.
We may share information only with:
Payment processors (e.g., PayHere, Stripe, PayPal)
Cloud infrastructure providers (for hosting & storage)
Analytics or monitoring tools required to run our services
Legal authorities if required by law
All partners are required to keep your data secure and confidential.
5. Data Security
We use industry-standard security practices including:
Encryption
Secure servers
Restricted access
Firewalls and monitoring
While we do our best to protect your data, no online service can be guaranteed 100% secure.
6. Your Privacy Rights
You have the right to:
Access the personal data we store about you
Request corrections
Request deletion of your data
Withdraw consent
To make a request, contact: 📧 [email protected]
7. Data Retention
We keep your data only as long as:
You have an active account
It is required for legal, billing, or service purposes
You may request deletion at any time.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, the Effective Date will be updated on this page.
9. Contact Us
Glitchfy Tironi Rathnayake CEO & Co-Founder 177/3, Palletalawinna, Katugastota, Kandy, Sri Lanka
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