# Privacy Policy ## **Glitchfy Privacy Policy** **Effective Date: 2024-08-01** ### 1. Introduction Welcome to **Glitchfy**. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, software, and services, including our SaaS products such as **Buglytics**. If you have any questions about this policy, please contact us at:\ 📧 **** *** ### 2. Information We Collect We collect information that you voluntarily provide to us and information that is automatically collected when you use our services. #### a) Personal Information You Provide This may include: * Full name * Email address * Phone number * Business or company name * Billing address * Login credentials * Support communications #### b) Payment Information When you purchase our services, payments are processed securely through third-party payment providers such as **PayHere, Stripe, or PayPal**.\ We **do not store or process your credit or debit card details** on our own servers. We may store: * Payment status * Subscription plan * Billing history * Transaction reference IDs #### c) Product & Technical Data When you use products like **Buglytics**, we may collect: * Application error logs * Crash reports * Performance metrics * Device type, OS, and version * IP address * Usage and interaction data This data is used only to provide analytics, monitoring, and debugging services. *** ### 3. How We Use Your Information We use your information to: * Provide, operate, and maintain our services * Create and manage your account * Process subscriptions and payments * Deliver crash reports, analytics, and system insights * Send service updates, billing notices, and important alerts * Provide customer and technical support * Improve product performance and security * Prevent fraud and abuse * Comply with legal obligations *** ### 4. Sharing of Information We do not sell or rent your personal data. We may share information only with: * Payment processors (e.g., PayHere, Stripe, PayPal) * Cloud infrastructure providers (for hosting & storage) * Analytics or monitoring tools required to run our services * Legal authorities if required by law All partners are required to keep your data secure and confidential. *** ### 5. Data Security We use industry-standard security practices including: * Encryption * Secure servers * Restricted access * Firewalls and monitoring While we do our best to protect your data, no online service can be guaranteed 100% secure. *** ### 6. Your Privacy Rights You have the right to: * Access the personal data we store about you * Request corrections * Request deletion of your data * Withdraw consent To make a request, contact:\ 📧 **** *** ### 7. Data Retention We keep your data only as long as: * You have an active account * It is required for legal, billing, or service purposes You may request deletion at any time. *** ### 8. Changes to This Policy We may update this Privacy Policy from time to time.\ When we do, the **Effective Date** will be updated on this page. *** ### 9. Contact Us **Glitchfy**\ Tironi Rathnayake\ CEO & Co-Founder\ 177/3, Palletalawinna,\ Katugastota, Kandy, Sri Lanka 📧 **** --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.glitchfy.com/policies/privacy-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.