> For the complete documentation index, see [llms.txt](https://docs.glitchfy.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.glitchfy.com/policies/return-policy.md).

# Return Policy

**Effective Date: 2024-08-01**

### 1. Overview

At **Glitchfy**, we provide digital services and software products including SaaS platforms such as **Buglytics**. By purchasing or subscribing to our services, you agree to the terms outlined in this Refund & Cancellation Policy.

Because our services are digital and delivered instantly, refunds are handled under the conditions described below.

***

### 2. Subscription Services

Glitchfy offers monthly and annual subscription plans for access to its software and services.

Once a subscription is activated:

* You gain immediate access to the platform
* Resources are allocated to your account
* Usage tracking and analytics begin

For this reason, **subscription fees are non-refundable** once the billing cycle has started.

***

### 3. Free Trials

If a free trial is offered:

* You will not be charged until the trial ends
* You may cancel at any time before the trial ends to avoid charges

Once a paid subscription begins, it becomes non-refundable.

***

### 4. Cancellation Policy

You may cancel your subscription at any time from your account dashboard or by contacting us.

After cancellation:

* You will continue to have access until the end of your billing period
* No further charges will be made
* Past payments will not be refunded

***

### 5. Exceptional Refunds

Refunds may be considered only if:

* You were charged due to a technical billing error
* You were charged after successfully cancelling

If approved, refunds will be issued to the original payment method within 7–14 business days.

***

### 6. How to Request a Refund

To request a billing review, contact us at:\
📧 **<infoglitchfy@gmail.com>**

Please include:

* Your account email
* Transaction ID
* Reason for the request

***

### 7. Chargebacks & Disputes

We encourage customers to contact us first before filing a chargeback with their bank or payment provider.

Unresolved chargebacks may result in:

* Account suspension
* Termination of service

***

### 8. Policy Updates

This policy may be updated at any time. Changes will be effective when posted on this page.

***

### 9. Contact Information

**Glitchfy**\
Tironi Rathnayake\
CEO & Co-Founder\
177/3, Palletalawinna,\
Katugastota, Kandy, Sri Lanka

📧 **<infoglitchfy@gmail.com>**