Return Policy
Glitchfy Refund & Cancellation Policy
Effective Date: 2024-08-01
1. Overview
At Glitchfy, we provide digital services and software products including SaaS platforms such as Buglytics. By purchasing or subscribing to our services, you agree to the terms outlined in this Refund & Cancellation Policy.
Because our services are digital and delivered instantly, refunds are handled under the conditions described below.
2. Subscription Services
Glitchfy offers monthly and annual subscription plans for access to its software and services.
Once a subscription is activated:
You gain immediate access to the platform
Resources are allocated to your account
Usage tracking and analytics begin
For this reason, subscription fees are non-refundable once the billing cycle has started.
3. Free Trials
If a free trial is offered:
You will not be charged until the trial ends
You may cancel at any time before the trial ends to avoid charges
Once a paid subscription begins, it becomes non-refundable.
4. Cancellation Policy
You may cancel your subscription at any time from your account dashboard or by contacting us.
After cancellation:
You will continue to have access until the end of your billing period
No further charges will be made
Past payments will not be refunded
5. Exceptional Refunds
Refunds may be considered only if:
You were charged due to a technical billing error
You were charged after successfully cancelling
If approved, refunds will be issued to the original payment method within 7–14 business days.
6. How to Request a Refund
To request a billing review, contact us at: 📧 [email protected]
Please include:
Your account email
Transaction ID
Reason for the request
7. Chargebacks & Disputes
We encourage customers to contact us first before filing a chargeback with their bank or payment provider.
Unresolved chargebacks may result in:
Account suspension
Termination of service
8. Policy Updates
This policy may be updated at any time. Changes will be effective when posted on this page.
9. Contact Information
Glitchfy Tironi Rathnayake CEO & Co-Founder 177/3, Palletalawinna, Katugastota, Kandy, Sri Lanka
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