# Return Policy **Effective Date: 2024-08-01** ### 1. Overview At **Glitchfy**, we provide digital services and software products including SaaS platforms such as **Buglytics**. By purchasing or subscribing to our services, you agree to the terms outlined in this Refund & Cancellation Policy. Because our services are digital and delivered instantly, refunds are handled under the conditions described below. *** ### 2. Subscription Services Glitchfy offers monthly and annual subscription plans for access to its software and services. Once a subscription is activated: * You gain immediate access to the platform * Resources are allocated to your account * Usage tracking and analytics begin For this reason, **subscription fees are non-refundable** once the billing cycle has started. *** ### 3. Free Trials If a free trial is offered: * You will not be charged until the trial ends * You may cancel at any time before the trial ends to avoid charges Once a paid subscription begins, it becomes non-refundable. *** ### 4. Cancellation Policy You may cancel your subscription at any time from your account dashboard or by contacting us. After cancellation: * You will continue to have access until the end of your billing period * No further charges will be made * Past payments will not be refunded *** ### 5. Exceptional Refunds Refunds may be considered only if: * You were charged due to a technical billing error * You were charged after successfully cancelling If approved, refunds will be issued to the original payment method within 7–14 business days. *** ### 6. How to Request a Refund To request a billing review, contact us at:\ 📧 **** Please include: * Your account email * Transaction ID * Reason for the request *** ### 7. Chargebacks & Disputes We encourage customers to contact us first before filing a chargeback with their bank or payment provider. Unresolved chargebacks may result in: * Account suspension * Termination of service *** ### 8. Policy Updates This policy may be updated at any time. Changes will be effective when posted on this page. *** ### 9. Contact Information **Glitchfy**\ Tironi Rathnayake\ CEO & Co-Founder\ 177/3, Palletalawinna,\ Katugastota, Kandy, Sri Lanka 📧 **** --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.glitchfy.com/policies/return-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.